Frasers Tribal Quest is a mall-wide hunt happening across 12 Frasers Centrepoint Malls from 8 to 30 June 2017. Everyone is invited to take part in this fun and engaging game suitable for the whole family! All you need is your smartphone, the Frasers Rewards App and of course, to be a Frasers Rewards Member! Once you download (new members) or update (existing members) your Frasers Rewards App on 8 June, you will be able to access Tribal Quest via the main page or the menu bar.
In your game card, you will see 6 animal icons. The animals will be refreshed daily, and once you locate each animal within the mall, scan the QR code and you will be entitled to spin the wheel to win Frasers Centrepoint Malls Gift Cards, retailer vouchers or other attractive prizes! Hint: the animals can be found at the common areas within the mall, or even in the stores!
(Left) Game home page (Middle) Enable location services to start playing (Right) Hunt for the 6 animals on your game card within the mall (animals will be refreshed daily
(Left) Scan the QR code of the animal (Right) Spin and win prizes!
All the prizes that you've won will be stored as e-vouchers in your eWallet, which you can also access via the menu bar in the Frasers Rewards App. To redeem your e-vouchers, refer to the instructions stated on the voucher.
We'd like to know how your hunt went, so do tag us in your pictures when you share them on Instagram by tagging @fraserscentrepointmalls and #FrasersTribalQuest. Most importantly, have fun and win lots of prizes!
On top of the daily quests, you can also take part in the live games happening at 5 of our malls. Register at the respective malls from 12pm on the game day to participate. This game is a test of your knowledge of the mall, the speed at which you can navigate the malls, and your word puzzle solving skills!
Mark these dates on your calendar!
Here's what you need to know:
1. Register your interest at the respective Mall Atrium on the event day from 12pm.
2. For each live game, only the first 100 registrants will be entitled to participate. All participants have to be at least 18 years of age. Note: For The Centrepoint only, the first 150 registrants will be entitled to participate.
3. Gather at the respective Mall Atrium again at the time given by the event emcee. A clue will be released before the official flag off. Note: For The Centrepoint only, there will be 3 flag-off rounds in total.
4. Use the clue given by the emcee to locate the special animal within the mall and be the first to find and scan its QR code. Check out our Facebook page on the event day, where we'll reveal the special animal!
5. But that's not all! After scanning the QR code, a word puzzle will pop up and with the answer in mind, be the first to head back to the Mall Atrium to reveal the correct answer to win.
Redeem the prizes in your eWallet before they expire! All you have to do is head to the stores or the respective Customer Service Counter for redemption. Find out more details below:
And once you are at the store or Customer Service Counter, follow these steps to redeem:
What can I win?
We have gathered up to $380,000 in prizes from Frasers Centrepoint Malls Gift Cards to retailer vouchers for your quest.
Where can I play?
You can play at any of the 12 Frasers Centrepoint Malls.
How often can I play?
Every day from 8 to 30 June 2017, we will be releasing 6 different Tribal Quest animals in the app daily. The animals will be refreshed daily.
I won something! How do I redeem it?
Your winnings will be automatically deposited into your app eWallet. You can find the eWallet in the menu, in the Frasers Rewards App. To redeem your prize, simply follow the instructions to either redeem at the store or at our customer service.
Can I scan the animals but at different malls?
Yes. You can scan the QR code of the daily animals across different malls. However, each unique animal can only be scanned once regardless of which Frasers Centrepoint Malls they are located at.
Received one of these pop-ups? Follow the steps below.
Why I can't scan the QR code?
Please ensure that your location is turned on. Tribal Quest requires you to be in any one of our Frasers Centrepoint Malls when you try to scan the QR code. Go to your Settings > Frasers Rewards App > Location > and set it to "While Using".
I couldn’t see the Tribal Quest game in my Frasers Rewards app.
Please ensure that you have the latest version of the Frasers Rewards app. Search for "Frasers Rewards" in the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices). Select UPDATE for Frasers Rewards app.
I can’t remember my Frasers Rewards app login password.
Upon launching the app, select FORGOT PASSWORD on the main page. Enter your NRIC (e.g S1234567A) and submit. You will receive a temporary password to your registered email address (or SMS if you do not have a registered email address). Please note that this password is CASE SENSITIVE.
How do I login if I am registering to be a member for the first time?
Download the Frasers Rewards app. Search for "Frasers Rewards" in the App Store (for iOS mobile devices) or Google Play Store (for Android mobile devices). Register with your NRIC and an alpha-numeric password of your choice. Please note that your password is CASE SENSITIVE.
I can’t download the latest Frasers Rewards app.
Please note the Frasers Rewards app requires a minimum iOS 8.0 (for iOS mobile devices) or Android 4.4 (for Android mobile devices).
I can't figure it out. Where can I get more help?
You may refer to the full Frasers Rewards FAQ. If you still require more help, look out for our Tribal Quest ambassadors or please approach our customer service. Alternatively, you can send us an email to FRhelp@fraserscentrepoint.com.
The "Frasers Tribal Quest Daily Games" are open to all Frasers Rewards members, employees of Frasers Centrepoint Property Management Services Pte Ltd, its advertising agencies, retail tenants of Frasers Centrepoint Malls, and their immediate families.
The "Frasers Tribal Quest Live Games" on June 10, 11, 17, 18 and 24 are only open to Frasers Rewards members who are at least 18 years of age. Employees of Frasers Centrepoint Property Management Services Pte Ltd, its advertising agencies, retail tenants of Frasers Centrepoint Malls, and their immediate families are automatically disqualified from participating in the Live Games.
No third party entries, bulk entries or entries submitted by agents will be accepted in the Daily Games or Live Games.
Frasers Centrepoint Malls ("FCM") reserves the right to verify the eligibility of each participant and may require such information as it considers reasonably necessary for the purpose of verifying the eligibility of an entry. The prizes may be withheld until and unless FCM is satisfied with the verification.
1. The Frasers Tribal Quest ("Game"), as described in this document, is organised and promoted by Frasers Centrepoint Malls ("FCM") and the "game period" is from 8 June 2017 to 30 June 2017 (23:59pm).
2. Prizes are worth $380,000 in total, including Frasers Centrepoint Gift Cards, e-voucher and physical gifts.
3. To qualify for the Daily Game:
4. The ("Game Period") runs for twenty-three (23) days, from 8 June 2017 to 30 June 2017. The official time is Singapore GMT+8.
5. The Game comprised of a ("Play") element that gives each participant a chance to win prizes for each animal match.
6. The Frasers Tribal Quest Live Games (“Live Games”) is only happening at Bedok Point on 10 June, Causeway Point on 11 June, Eastpoint Mall on 17 June, YewTee Point on 18 June and The Centrepoint on 24 June.
Prizes at the (“Live Games”) will be given out as follows:-
8. For avoidance of doubt, the eligibility of all entries would be subject to FCM’s decision. All matters relating to the Game is final, conclusive and binding on all participants and no correspondence will be entertained.
9. FCM reserves the right to verify the validity of all registrations and reserves the right to disqualify any winner:
10. FCM’s legal rights to recover damages or other compensation from such disqualified persons are reserved.
11. If any prize is unclaimed or uncollected within the stipulated timeframe, the prize shall be deemed as unclaimed or unaccepted and will be forfeited. FCM will not be responsible should any winner fail to redeem the prize within the specified date.
12. FCM assumes no responsibility and is not liable for any costs, charges or expenses which a winner may be required to pay at any time in connection with a Prize or in order to attend a prize collection.
13. FCM reserves the right to provide substitute prize(s) of similar value should the specified prize becomes unavailable. Cash will not be offered and the prizes are not transferable.
14. In the event of actual or suspected fraud or abuse, such as but not limited to plagiarism, and/or errors affecting the proper operation of this Game, including the allocation of more prizes than are available, FCM reserves the right to (a) end or suspend the Game, (b) amend these terms & conditions, (c) declare void the notification of winner(s) and reselection of winner(s), or any combination of these resolution methods.
15. Data of each participant will be collected, stored and processed for the purposes of administering and assessing this Game. By participating in this Game, participants consent to and grant Frasers Centrepoint Malls the right to use the Game submission (images / videos) for marketing, promotion and / or advertisement purposes, including print, audio-visual and social media, without restriction or limitation and for unlimited number of times.
16. FCM’s decision on the Game results is deemed as final and no correspondence shall be entertained.
17. FCM reserves the right to suspend, cancel or amend the promotion and/or review and revise these terms and conditions at any time without giving prior notice. By continuing to take part in the Game subsequent to any revision of these terms and conditions, each participant shall be deemed to have agreed to any such new or amended terms.